Emergency 911 Dispatch
Habersham County E-911 Center operates 24 hours a day, seven days a week and is responsible for answering all 911 calls for residents of Habersham County.
Communications Center personnel dispatch police, fire, and emergency medical services for unincorporated Habersham County and the cities of Alto, Baldwin, Clarkesville, Cornelia, Demorest, Mt. Airy and Tallulah Falls.
Residents are provided quick access to emergency services by a team of highly-trained and dedicated personnel.
Even though the 911 Center has multiple functions, there are two primary job functions within the Communications Center.
- Answer and process 9-1-1 calls to help ensure a timely response to all emergency incidents within Habersham County.
- Provide notification and/or dispatch services for user agencies as they relate to the delivery of emergency services.
The center is equipped with the latest technology in order to maintain Habersham County's commitment to quality service.
Habersham County Central Dispatch is the primary link between the public and the professional services of all public safety units in Habersham County.
It is the responsibility of Central Dispatch to process each call through caller interrogation, and to determine if an emergency exists. It is the responsibility of Central Dispatch to provide telephone assistance, send the appropriate response, and communicate necessary information to police, fire, EMS and other rescue responders.
When Dialing 911
Tell the communications officer what the emergency is, wait for further instruction , and do not hang up until you are told to do so.
When 911 receives a call, the system provides communications officers with the name of the subscriber, address, telephone number and proper jurisdiction for police, fire and ambulance. Regardless of the information displayed on the screen, the 911 communications officer has to confirm that it has not changed.
A digital recording system allows immediate playback of all phone and radio transmissions coming into the communications center, allowing call takers to quickly replay messages whenever necessary.
In addition, a telephone device for the deaf (TDD) is used to assist hearing and speech impaired callers.